Shipping and Delivery

Delivery

Order before 13.00 and your order will be dispatched the same day. During sales periods, however, longer delivery times, up to 10 working days, should be expected.

Should delays occur with GLS, Småfolk cannot be held responsible.

In case of undelivered shipments, please contact Småfolk's customer service by phone +45 71 99 66 97 or by email info@smafolk.dk

Please note that deliveries to Bornholm and other small islands may in some cases take up to 3 days.
Deliveries to most other EU countries and countries outside the EU may take up to 5 days.

Damaged package or contents

If the package is damaged, you must refuse receipt and immediately contact customer service.
If the contents are damaged when you receive them, you must immediately contact customer service.

Please contact Småfolk's customer service at:

Phone +45 71 99 66 97 or by email info@smafolk.dk.

If the package has been received, you must save the packaging the package was received in. We would also greatly appreciate photo documentation, as it can be of great importance for the assessment of the damage. We pack your package carefully, so you will not be in doubt if something is not as it should be.

Delivery in Denmark

Your order will be charged a fee (shipping) of DKK 39 / €5.25. If you choose delivery to a private address, the fee is DKK 49 / €7, to cover shipping costs with GLS.

All packages are sent as insured business packages. You can choose between four delivery options:

1. Have your package sent to a GLS ParcelShop of your choice. If you choose a ParcelShop, you will receive a notification by email when GLS delivers the package to the ParcelShop. If you enter your mobile number, you will also receive the notification via SMS.
For collection, you must show either the email or SMS you received, as well as photo ID. With this delivery option, Småfolk offers free shipping for orders over DKK 499.

2. Have your package sent to a business address (your workplace, for example). With this delivery option, Småfolk offers free shipping for orders over DKK 499.

3. It is possible, for a payment of DKK 49, to order delivery to your private address. If the driver does not find anyone at home, a note will be left in the mailbox with information on where and when the package can be collected. Free shipping is NOT offered with this option.

It is possible to set up a power of attorney so that you do not have to be home and await delivery to your private address, follow the link here:

http://gls-group.eu/DK/da/engangsfuldmagt

PAY ATTENTION! If you have not received your package within 10 days of placing your order, please contact us as soon as possible. Once the package has been returned to us, additional shipping costs of DKK 39 will already be incurred. If the package is returned to us because it was not collected from the parcel shop for one or more reasons, e.g., you regret your purchase, we will be forced to charge the shipping fee in a potential credit note or send you a payment request for the shipping amount.

International Shipping

All shipments abroad are sent as insured packages and as business mail, meaning that the package is not sent as a gift to countries outside the EU in an attempt to avoid local taxes and customs duties.

Standard service within Europe takes approx. 4-6 business days.
Standard service outside Europe takes approx. 5-10 business days.
Sweden, Finland, Germany, Austria, UK, Netherlands and Belgium DKK 59 / €8.
For purchases over DKK 750 / €100, orders are shipped free of charge.

Norway, Switzerland and other European countries DKK 170 / €23.
For purchases over DKK 1000 / €135, orders are shipped free of charge.

Faroe Islands, Iceland, Greenland, Japan, Korea and the rest of the world DKK 450 / €60.

Shipments outside the EU

For shipments outside the EU that do not meet our standard basic shipping size and weight:

Length 51cm

Width 45cm

Height 4 cm

Weight 2kg

We reserve the right to charge an additional shipping fee. In this case, we will contact the customer.

Return Policy

Småfolk accepts a 14-day full right of return valid from the day you receive your order. To receive a full refund of the purchase price, items must be returned unused and in the same condition as upon receipt, and with a completed return form enclosed.

NOTE! Extended return policy for orders purchased during the Black November sale. These can be returned until January 16, 2026.

Once we have received your return package, we will transfer the refund amount to your account.
We only refund to the credit card used to pay for the items. This is to prevent illegal use of stolen credit cards.

Shipping costs for returned items or items to be exchanged are at your own expense.
Småfolk does not accept items sent "without delivery" or packages sent by cash on delivery.
Remember to save your postal receipt as documentation that the package has been sent.

For questions, please contact Småfolk's customer service at:
Tel: +45 71 99 66 97 or via email info@smafolk.dk

Items to be returned should be sent to:

Småfolk
Industrivej 59,
4683 Rønnede
Denmark
Att: Webshop

If you wish to return your package from the GLS ParcelShop where you picked it up, you can see the price list for shipments here:

https://gls-group.eu/DK/da/pakke-shops/pakke-shop-priser

Valuation of returned goods

If the item is returned with all hangtags and in intact packaging, the full purchase price will be refunded.
If the item is returned unused, but the packaging is broken and/or the hangtag is missing, the item's price will be reduced to 50% of the purchase price.
If the item has been used or is damaged, Småfolk cannot accept the return.

Exchanging items

If you wish to exchange items, please contact customer service. All items must be returned in original packaging and be in the same condition as upon receipt.

On www.smafolk.dk, new desired items are ordered in the usual way. This is your guarantee of receiving the desired item.

We will refund the amount for the returned items, and the invoice for the new items will be paid as normal.

Items to be exchanged should be sent to:

Småfolk
Industrivej 59,
4683 Rønnede
Denmark
Att: Webshop

Complaints
All items are covered by the Danish Sale of Goods Act's rules on a 24-month right to complain. The right to complain means that, as a customer, you can complain about faults and defects in the item that have arisen within 24 months of purchase.

You must complain within a "reasonable time" after you have discovered the defect in the item. We recommend that you complain as soon as possible and within 2 months after the defect was discovered.

The right to complain does not cover faults, damage, or wear and tear caused by inappropriate use, lack of maintenance, or normal wear and tear.

For complaints, faults and defects, or undelivered shipments, please contact customer service by phone +45 71 99 66 97 or by email info@smafolk.dk.

Småfolk covers the shipping costs that may be incurred in connection with a complaint approved by Småfolk.

Shipments outside the EU: