Terms and Conditions
By trading on this website, you accept the following terms and conditions.
We therefore recommend that you read the terms and conditions carefully before trading on www.smafolk.dk:
General
We send all parcels with GLS, which gives both us and you as a customer the opportunity to track the parcel from the warehouse to your location.
GLS offers great flexibility regarding collection, as GLS has over 500 parcel shops across Denmark.
GLS uses collection points in shops with long opening hours and weekend opening, which provides you with the greatest flexibility for collecting your parcel.
Delivery time
Order before 13:00 and the order will be dispatched the same day.
During sales, however, a longer delivery time of up to 7 working days must be expected.
Should delays occur with GLS, Småfolk cannot be held responsible for this.
In the event of very delayed deliveries (several days) or decidedly missing deliveries, Småfolk will send a new delivery (provided all items are available) free of charge.
For missing deliveries, please contact Småfolk's Customer Service by phone +45 71 99 66 97 or via email info@smafolk.dk
Please note that deliveries to Bornholm and other small islands may in some cases take up to 3 days.
Deliveries to most other EU countries and countries outside the EU may take up to 5 days.
Delivery in Denmark
Your order will be charged a fee of DKK 39 / €5.25 for shipping with GLS. If you choose delivery to a private address, the fee is DKK 49 / €7.
All parcels are sent as insured business parcels. You can choose from four delivery options:
1. Have your parcel sent to a GLS parcel shop of your choice. If you choose a parcel shop, you will receive an email notification when GLS delivers the parcel to the parcel shop. If you enter your mobile number, you will also receive the notification via SMS.
For collection, you must show either the email or SMS you received, as well as photo ID. With this delivery option, Småfolk offers free shipping for a total order over DKK 499.
2. Have your parcel sent to a business address (e.g., your workplace). With this delivery option, Småfolk offers free shipping for a total order over DKK 499.
3. It is possible, by paying DKK 49, to order delivery to your private address. If the driver does not find anyone at home,
a note will be left in the mailbox with information on where and when the parcel can be collected. Free shipping is NOT offered with this option.
It is possible to set up a power of attorney so you do not have to be home to await delivery to your private address. Follow the link here:
http://gls-group.eu/DK/da/engangsfuldmagt
PAY ATTENTION! If you have not received your parcel within 10 days of placing your order, please contact us as soon as possible. Once the parcel has been returned to us, additional costs for shipping of DKK 39 will apply. If the parcel is returned to us because it was not collected at the parcel shop for one or more reasons, e.g., you regret your purchase, we will be forced to charge the shipping fee on any credit note or send you a payment request for the shipping amount.
International shipping
All international shipments are sent as an insured parcel and as business mail, which means that the parcel cannot be sent as a gift to countries outside the EU in an attempt to evade local taxes and customs duties.
Standard service within Europe takes approx. 4-6 business days.
Standard service outside Europe takes approx. 5-10 business days.
Sweden, Finland, Germany, Austria, England, Netherlands, and Belgium DKK 59 / €8. For purchases over DKK 750 / €100, the order is shipped free of charge.
Norway, Switzerland, and other European countries, including the Faroe Islands and Iceland, DKK 170 / €23. For purchases over DKK 1000 / €135, the order is shipped free of charge.
All shipments to these destinations will be delivered to a parcel shop near the private address; it is not possible to have the shipment delivered to the private address.
Rest of the world DKK 450 / €60.
Shipments outside the EU
For shipments outside the EU that do not meet our standard basic shipping size and weight:
Length 51cm
Width 45cm
Height 4 cm
Weight 2kg
We reserve the right to charge an additional shipping fee. In this case, we will contact the customer.
Damaged package or contents
The parcel is insured during shipment, and upon receipt, please check the contents of the parcel.
If the parcel is damaged, you must refuse receipt and immediately contact customer service.
If the contents are damaged when you receive them, you must immediately contact customer service.
Småfolk customer service at +45 71 99 66 97 or via
email info@smafolk.dk.
If the parcel has been received, you must keep the packaging the parcel arrived in. We also greatly appreciate photo documentation, as it can be very important for assessing the damage.
We pack your parcel carefully, so you will have no doubt if something is not as it should be.
Return Policy
Småfolk accepts a 14-day full return policy valid from the day you receive your parcel.
To receive a full refund of the purchase price, items must be returned unused and in the same condition as received, along with a completed return form.
You will receive a return form with your order. We do not accept items without an attached and completed return form.
Once you have notified us by email or phone that you wish to return an item, we will transfer the refund amount to your account within the next 14 days, provided we have received the item.
We only refund to the credit card with which the items were paid. This is to prevent illegal use of stolen credit cards.
The webshop department can be contacted by phone +45 71 99 66 97
or via email info@smafolk.dk
Shipping costs for using returned items or returning items for exchange are at your own expense.
Småfolk does not accept items sent "without delivery" or parcels sent cash on delivery.
Remember to save your postal receipt as proof that the parcel has been dispatched.
Items to be returned should be sent to:
Småfolk
Industrivej 59
4683 Rønnede
Denmark
Att: Webshop
It is possible to send your parcel back, at your own expense, from the GLS parcel shop where you picked it up. See the price list here:
https://gls-group.eu/DK/da/pakke-shops/pakke-shop-priser
Valuation of returned goods
If the item is returned with all hangtags and in intact packaging, the full purchase price will be refunded.
If the item is returned unused, but the packaging is broken and/or the hangtag is missing, the item's price will be reduced to 50% of the purchase price.
If the item has been used or is damaged, Småfolk cannot accept the return.
Refund of the purchase amount
If you cancel your purchase and wish to return your item, you will receive a refund of the amount you paid for the item, provided the returned item has not suffered a reduction in value. Please note that in the event of a reduction in value for which you are liable, this will be deducted from the purchase amount.
Valuation of returned goods:
If the item is returned with all hangtags and in intact packaging, the full purchase price will be refunded.
If the item is returned unused, but the packaging is broken and/or the hangtag is missing, the item's price will be reduced to 50% of the purchase price.
If the item has been used or is damaged, Småfolk cannot accept the return.
Shipping costs are not refunded.
Småfolk may withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.
Exchange of goods
If you wish to exchange items, you must complete and include the return slip, which is included in your first shipment, within 14 days of receiving your items.
All items must be returned in their original packaging and be in the same condition as received.
On www.smafolk.dk the new desired items are ordered in the usual way, including payment. This is your guarantee of receiving the desired item.
We will refund the amount for the returned items.
Items to be exchanged should be sent to:
Småfolk
Industrivej 59
4683 Rønnede
Denmark
Att: Webshop
Shipping costs for returned items or items to be exchanged are at your own expense.
Småfolk does not accept items sent "without delivery" or parcels sent cash on delivery.
Remember to save your postal receipt as proof that the parcel has been dispatched.
Complaints
All items are covered by the Danish Sale of Goods Act's rules on a 24-month right to complain.
The right to complain means that you, as a customer, can complain about defects and deficiencies in the item that have arisen within 24 months after the purchase.
You must complain within "reasonable time" after you have discovered the defect in the item. We recommend that you complain as soon as possible and within 2 months after the defect was discovered.
The right to complain does not cover faults, damage, or wear and tear caused by improper use, lack of maintenance, or ordinary wear and tear.
For complaints, errors, and deficiencies, please contact Customer Service at +45 71 99 66 97 or via email info@smafolk.dk.
Småfolk covers the shipping costs that may be incurred in connection with a complaint approved by Småfolk.
Payment
At Småfolk, you can pay with payment cards and Mobile Pay. The amount will only be deducted from your account when the goods are dispatched from our warehouse. A larger amount than what you approved at the time of purchase can never be charged.
All prices at Småfolk are stated in DKK and include 25% VAT, unless the item is for a non-EU country. See the section on CUSTOMS AND VAT.
You can order and pay online via:
Dankort (0 DKK)
Visa Dankort (0 DKK)
Visa International (2.90%)
MasterCard Denmark (1.50%)
MasterCard International (2.90%)
Visa Electron (1.50%)
Mobile Pay (0 DKK)
PayPal (3.4% + DKK 2.60)
When using payment options, there is a card fee charged by PBS, PayEx, or PayPal. This fee is indicated in parentheses.
When paying by card, you are always protected against misuse. You have the option to reject a payment when you receive your payment statement. You have no deductible in case your card is misused in an online store that uses SSL (Secure Socket Layer).
For security reasons, in some cases of large orders, we may ask for additional documentation in the form of a photo of the front of the credit card used, along with either the cardholder's driver's license or passport.
You choose the payment method when placing your order.
All purchase agreements, order confirmations, etc., are concluded in Danish.
Security
Security at Småfolk is top-notch, as all communication between our payment system and the cardholder takes place via an encrypted SSL (Secure Socket Layer) connection. In other words, only PBS has access to your data. Neither Småfolk nor any other unauthorized parties can view the data exchanged during purchase. At Småfolk, your personal contact information is 100% confidential, and we guarantee that no one else can access it.
Dankort Secured by NETS
Dankort, the secure choice!
Småfolk uses Secured by NETS when you shop with Dankort.
In the future, you will occasionally receive an access code to your mobile from Dankort Secured by Nets, which you must enter when shopping online for over DKK 450. This is so we can ensure that it is you who is using your card.
See further information here for cardholders, click here...
Customs and VAT
If you order from an EU country, Danish VAT is paid, but no customs duty, according to the rules on the free movement of goods. Goods sent from smafolk.dk cannot be sent as a gift to countries outside the EU in an attempt to evade local customs and duties. If you order from a country outside the EU, however, local taxes and customs duties may be imposed for which we cannot be held responsible, but in return, Danish VAT will be deducted. If this is the case, you will be contacted by the shipping company. Please note that this can significantly delay the shipment, as the goods will be held in customs. It is then your responsibility to contact the shipping company and pay any additional costs incurred.
Cookies
A cookie is a term for the fact that a user's behavior on a network is registered with the user themselves (on the user's hard drive). In this way, the user can be recognized, for example, on a website, during the next visit.
No personally identifiable information is stored in a cookie, but rather information about the user's behavior on a website, e.g., username for logging in to a website. A cookie is stored on the user's hard drive along with cached files. A cookie is thus a text file that is sent to your browser from a web server and stored on your computer's hard drive. You can set your browser to inform you when you receive a cookie, or you can turn cookies off completely. The only purpose of these cookies is to recognize your computer.
Technically, cookies can be divided into two types. One type is called "session cookies" – they keep track of what you have put in your shopping cart while you navigate the online store. "Session cookies" are not stored on your computer but disappear when you close the browser.
The other type of cookie is called a "permanent cookie," and it is stored as a text file on your computer for approximately one month. A "permanent cookie" helps our server recognize your computer the next time you log in to our website.
At smafolk.dk, cookies are used to optimize the website and its functionality, thereby making your visit as easy as possible.
You can delete cookies from your computer at any time: In Internet Explorer, cookies are deleted under the menu "Tools" -> "Internet Options" -> "General" -> "Browser data/Delete cookies"
Your personal information
In order to enter into an online agreement, you must register with the following personal information:
Name
Address
Phone number
Email address
We register your personal data for the purpose of delivering the goods to you.
Personal data is registered with Småfolk and stored for five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it is always done with your explicit consent, so that you are informed precisely what information is collected and why.
The director of Småfolk has access to the information registered about you.
The data controller at smafolk.dk is Jesper Nygaard Ditlefsen, director.
We do not store customer information encrypted.
We do not transmit customer information encrypted.
Information provided to www.smafolk.dk is in no way passed on or sold to third parties, and we do not register any sensitive personal information.
As a registered user with Småfolk A/S, you always have the right to object to the registration. You also have the right to access what information is registered about you. These rights are yours under the Personal Data Act, and inquiries in this regard should be directed via email info@smafolk.dk
Complaint access
If you, as a consumer, wish to complain about your purchase, you should contact info@smafolk.dk. If we cannot find a solution, you can send a complaint to:
Nævnenes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk
If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr ”
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Thank you for your purchase at www.smafolk.dk
Småfolk
Industrivej 59
4683 Rønnede
Denmark
CVR 40453865
Phone: +45 71 99 66 97
Mail: info@smafolk.dk
www.smafolk.dk